Privacy Policy
TCR Registration Process
To begin the TCR registration and assign your numbers to SMS campaigns, please review the following comprehensive guide:https://support.ringcentral.com/article-v2/Setting-up-TCR-registration-assigning-numbers-to-SMS-campaigns.html?brand=RingCentral&product=RingEX&language=en_US Setting up TCR Registration and Assigning Numbers to SMS Campaigns .
SMS/MMS Content Policies
Please familiarize yourself with our SMS/MMS content policies to ensure that your communications meet legal and ethical standards. You can access these policies here:https://www.ringcentral.com/legal/sms-mms-content-policies.html SMS/MMS Content Policies .
Key Requirements for Compliance:
1. Website Compliance
1.1 "Contact Us": Ensure your website includes a dedicated consent section where customers can opt-in for SMS communications.: By checking this box, I consent to receive text messages from Proforward Inc related to conversational purposes, appointment reminders, follow-up on cases, order confirmations, etc. You may reply STOP to opt-out at any time. For assistance reply HELP. Messages and data rates may apply. Message frequency will vary. Learn more on our Privacy Policy Page.
1.2 Privacy Policy: Your website must include a clear and comprehensive Privacy Policy, accessible via the "Contact Us" page. This policy must explain how customer data is collected, used, and protected. Specifically, you must state that:
"SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes."
2. SMS Terms And Conditions
SMS communication policy and to ensure transparency regarding the type of messages you may receive. Below, you will find important details about our SMS consent process, message frequency, potential fees, and opt-in/opt-out procedures:
We recommend incorporating the following information into your website, specifically within the privacy policies section or by creating a dedicated link titled "SMS Terms and Conditions."
Types of SMS Communications: ( Please describe what the text messages you sent are related to and be aware that you must accommodate the types of messages and what they are related to based on what your company does or offers to your customers. Please be aware that the standard messaging disclosures should be added.)
Potential Fees for SMS Messaging: (Please give a brief explanation about potential fees for any received or sent text message your customer could get from their losing carrier, so they are aware of any potential fee for SMS messaging interaction with your company, any carrier may vary their fees for SMS messaging based on several factors such as geographic location, and the type of SMS messaging being used (e.g., promotional, transactional, or one-time passwords)
SMS Terms And Condition
2.1 SMS For Consent Communication:
The Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2.2 Types of SMS Communications:
If you have consented to receive text messages from Proforward Inc, you may receive text messages related to: (Appointment reminders, meetings, and follow-ups on cases.)
For Example: Hello Thank you for contacting Proforward Inc, how can we help you? Reply Stop to opt-out at any time. Message and data rates may apply, for assistance, text Help" or visit our [Privacy Policy URL] and [Terms of Service URL]
2.3 Message Frequency:
Our SMS message frequency will be from 50 to 1000 text messages daily across all users.
2.4 Potential Fees for SMS Messaging
Many carriers charge a fee for each message sent or received. This can vary depending on the carrier's pricing structure and whether the message is sent domestically or internationally.
2.5 Opt-In Method:
Customer will Opt-In for SMS messaging from Proforward Inc through (intake forms, Verbally, filling out a paper form) (www.website.com - Contact US URL), this agreement for SMS will not be shared with third parties for marketing purposes.
2.6 Opt-out:
Customer will be able to opt out of SMS messaging from Proforward Inc by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can Opt back In at any time by replying START
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By adhering to these guidelines, you will ensure compliance and foster customer trust in your SMS communications. Should you require any clarification or assistance regarding the TCR registration process, please do not hesitate to contact us.
We appreciate your attention to these critical matters and look forward to supporting your SMS initiatives in a compliant and effective manner.